After sales service network
Shenzhen,China
New York,US
Warsaw,Poland
ITEM
WARRANTY PERIOD
PROBLEM
EVIDENCE OF PROBLEM
WARRANTY PROOF
REMARKS
Electric Parts
Battery
1 year
Can't charge/range less than 20%
Video/Picture/Discription
Order No,/Purchase date
Code/Serial number
Motor
1 year
Doesn't work/Burned
Video/Picture/Discription
Order No,/Purchase date
Code/Serial number
Controller
1 year
Code error
Video/Picture/Discription
Order No,/Purchase date
Charger
1 year
Can't charge
Video/Picture/Discription
Order No,/Purchase date
Code/Serial number
Display
1 year
Code error
Video/Picture/Discription
Order No,/Purchase date
Booster
1 year
No assist/Insensitive
Video/Picture/Discription
Order No,/Purchase date
Front light
1 year
Can't work
Video/Picture/Discription
Order No,/Purchase date
Metal Parts
Frame
1 year
Deformed/Desoldered/Cracked
Video/Picture/Discription
Order No,/Purchase date
Code of frame
Front fork
1 year
Deformed / Desoldered/ Shock absorption failure
Video/Picture/Discription
Order No,/Purchase date
Seat tube
1 year
Deformed / Desoldered/ Shock absorption failure
Video/Picture/Discription
Order No,/Purchase date
Handlebar
1 year
Deformed / Desoldered / Cracked
Video/Picture/Discription
Order No,/Purchase date
Headset Stem
1 year
Deformed / Desoldered / Cracked
Video/Picture/Discription
Order No,/Purchase date
Driving System
Throttle
1 year
Ineffective/ Hard to turn
Video/Picture/Discription
Order No,/Purchase date
Brake lever
1 year
Ineffective/Can't reset
Video/Picture/Discription
Order No,/Purchase date
Disc brake
1 year
Deformed/Cracked
Video/Picture/Discription
Order No,/Purchase date
Transmission Parts
Thumb Shifter
1 year
Ineffective/ Hard to turn
Video/Picture/Discription
Order No,/Purchase date
Mid Derailleur
1 year
Ineffective/ Hard to turn
Video/Picture/Discription
Order No,/Purchase date
Rear Derailleur
1 year
Ineffective/ Hard to turn
Video/Picture/Discription
Order No,/Purchase date
Maintainance Policy