After sales service network

Shenzhen,China

New York,US

Warsaw,Poland

ITEM

WARRANTY PERIOD

PROBLEM

EVIDENCE OF PROBLEM

WARRANTY PROOF

REMARKS

Electric Parts

Battery

1 year

Can't charge/range less than 20%

Video/Picture/Discription

Order No,/Purchase date

Code/Serial number

Motor

1 year

Doesn't work/Burned

Video/Picture/Discription

Order No,/Purchase date

Code/Serial number

Controller

1 year

Code error

Video/Picture/Discription

Order No,/Purchase date

Charger

1 year

Can't charge

Video/Picture/Discription

Order No,/Purchase date

Code/Serial number

Display

1 year

Code error

Video/Picture/Discription

Order No,/Purchase date

Booster

1 year

No assist/Insensitive

Video/Picture/Discription

Order No,/Purchase date

Front light

1 year

Can't work

Video/Picture/Discription

Order No,/Purchase date

Metal Parts

Frame

1 year

Deformed/Desoldered/Cracked

Video/Picture/Discription

Order No,/Purchase date

Code of frame

Front fork

1 year

Deformed / Desoldered/ Shock absorption failure

Video/Picture/Discription

Order No,/Purchase date

Seat tube

1 year

Deformed / Desoldered/ Shock absorption failure

Video/Picture/Discription

Order No,/Purchase date

Handlebar

1 year

Deformed / Desoldered / Cracked

Video/Picture/Discription

Order No,/Purchase date

Headset Stem

1 year

Deformed / Desoldered / Cracked

Video/Picture/Discription

Order No,/Purchase date

Driving System

Throttle

1 year

Ineffective/ Hard to turn

Video/Picture/Discription

Order No,/Purchase date

Brake lever

1 year

Ineffective/Can't reset

Video/Picture/Discription

Order No,/Purchase date

Disc brake

1 year

Deformed/Cracked

Video/Picture/Discription

Order No,/Purchase date

Transmission Parts

Thumb Shifter

1 year

Ineffective/ Hard to turn

Video/Picture/Discription

Order No,/Purchase date

Mid Derailleur

1 year

Ineffective/ Hard to turn

Video/Picture/Discription

Order No,/Purchase date

Rear Derailleur

1 year

Ineffective/ Hard to turn

Video/Picture/Discription

Order No,/Purchase date

Maintainance Policy

• APPLICABLE CONDITIONS

• There is ploblem after received.
• Problem after normal using during warranty period.

• WAY TO MAINTAINCE

• Send parts to change the new parts for free.
• Local repair with our pay for the parts and extra compensation.
• Solve problems by customers with instruction and get extra compensation

• WAY TO CHANGE PARTS

• Customers change parts by themselves with our technical supports.
• Local repair with our technical support and get compensation.
• Send the parts to Repairing Network to change.